Engagement Surveys: A little less data, a little more insight please

You are finished with your employee engagement survey.  All of the data is collected and reports are run.  Now what?

You are going to want to work on what will have the most impact over the next year? There are is only one way to achieve this goal. Connect your engagement factors to performance indicators such as revenue, profitability, productivity, and turnover. Some organizations turn to consulting firms like ours that have already facilitated this process in a generic manner across many data points, and others want to create a more targeted correlation based on their business. Obviously, the second and more pinpointed way to determine impact, a validation study, is more expensive. Either way, this is a very different avenue from choosing items based on whether they were rated low versus rated high. We break down engagement indicators into four key categories.

Top Targets (Low Rating, High Impact)

The items in this category represent what an organization will want to focus on during the next period; usually a year. These are items that receive low ratings from employees in a survey and also have the greatest impact on issues such as productivity, retention, and organizational results. Working on these particular issues will not only have the greatest impact on an organization’s employee engagement results, but it will also have the maximum impact on the organization’s success.

High Priorities (High Rating, High Impact)

These items are important to leverage or maintain and should be an organization’s next focus. These items received high ratings and also have significant impact on the organization’s success. Consider these items strengths that are working to the organization’s advantage. If these items fall backward in ratings, performance of the organization will suffer.

Average Priorities (Low Rating, Low Impact)

These items reflect low ratings and low impact. Essentially, they are organizational weaknesses that have little impact on the performance of an organization. These items typically will not influence productivity or retention a great deal. However, any item(s) rated low should be reviewed to determine if there is a pattern in the ratings that tells a story, or there is a need to shore up a real weakness because it is getting in the way.

Low Priorities (High Rating, Low Impact)

The items reflect strengths of an organization, because they are rated highly by employees on a survey, but they typically have little impact on issues like productivity, retention, and organizational results. While we try not to fall backward on these types of items, the impact of falling backward would most likely be negligible. We would not recommend an organization spend its time focusing in this area.

When we work with clients, there are times we need to steer them away from some of the items rated low because we know from our research that working on those items will not produce the results that addressing another item will.

Are you working on the right stuff?

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Piss Poor Performance Revews

Performance AppraisalAccording to SHRM and NCMM most organizations give themselves a poor grade for managing performance reviews.  They cite a number of obstacles including:

  • Time
  • Lack of training
  • More important priorities
  • Varying appraisal standards

What grade would you give your organization?  And why?

Target Employee’s Amazing Black Friday Pep Talk

Shift meetings are supposed to be fun and motivating.  But most are boring.  These meetings are a great opportunity to get feedback from your employees.  But most are one way communication tools.  Most importantly, these meetings should have a call to action.  Yet most fall flat.

The shift meeting below does not fall flat.  This manager understands what a shift meeting can do.  Enjoy.  It is one of the best!

It starts with this…”People of Target, brothers, sisters, hear me now,” he said. “They’re standing out there. Any moment now, those doors will be breached. Whatever comes through those gates, you will stand your ground with a smile on your face.” And it only gets better!

The Importance of Proper Preparation

Just as a good chef carefully prepares all aspects of a meal before plating each dish, successful HR professionals carefully map out every aspect of a task before executing it. In fact, HR professionals are probably some of the most well-prepared individuals in an organization—or at least they should be.

While thorough preparation is undoubtedly stressed in most professions, HR veterans have learned the value of being able to “expect the unexpected.” HR professionals know that all tasks require preparation. That’s true regardless of whether you are implementing an unfamiliar system, conducting a routine meeting with an employee, or pitching a new idea to senior management.

Although every situation requires specific preparation, here are some universal tips to keep in mind when approaching a task:

(1) Know the background. Being the most knowledgeable person in the room never hurts, but that is not always possible. Get as much background information as possible so you will understand the story behind the situation. Walking into a meeting without understanding why the meeting is necessary in the first place is not just uncomfortable, it is also irresponsible. Always take the time to research events leading up to a meeting, especially if you are a latecomer to the situation. Do not hesitate to reach out to other employees for a rundown of the situation. Keep in mind, however, that everyone has a different perspective, so it is a good idea to check several sources.

(2) Organize the evidence. Organization and preparation go hand in hand. When doing your prep work, make sure you stay organized so you can use those hours of preparation effectively. For example, if you spend hours investigating and preparing a response to a grievance, sitting down and writing the response will be much easier if you take the time to organize your notes into meaningful categories.

(3) Anticipate possible counterarguments and reactions. It is absolutely critical to anticipate push back from others. Sometimes laser focus on a matter prevents us from taking a step back and evaluating other perspectives. A lack of preparation will be noticed immediately when you are unable to effectively manage adverse reactions or counterarguments. For example, during a termination meeting with an employee, don’t take any chances. Hope for an amicable conversation, but prepare for the worst.

(4) Develop a Plan B. Being fully prepared means that you have already thought through a Plan B. Most of us have experienced situations in which our original concepts either didn’t pan out or were not accepted by senior management. Ideally, you should come prepared with several alternatives, but you certainly should have a solid Plan B. If you end up needing a Plan B, you will be very thankful you prepared one in advance.

The better prepared you are to tackle a challenge, the more successful the outcome will be. Your preparation (and resulting success) will not go unnoticed. Developing preparation skills will enhance your reputation as a reliable “go-to” person in your department and organization. Being a “go-to” person will allow you to know that you are valued by others and that you bring value to your organization. As an HR professional, it is your job to be an expert. Make sure you are prepared.

Originally Published in Words on Wise

Guest Columnist: Cassandra Lewis

Am I Innovative? Test Two

teeth-whitening-colgate-gelThey say ideas are like tooth brushes.  We each have one of our own, we like to use it and we sure as heck are not going to use anyone else’s.  That is test two.  Are your ideas to attached to your ego?

 

That may be the case if you feel like your ideas better than everyone else’s.

  • When you ask for ideas and help do you share your ideas?  Do you share them first?
  • Do you like to use your ideas and not anyone else’s?

How can you get people to be creative and collaborate when they have to make you happy in the process?  What employee will share their ideas when their boss has already told them what they wanted?

Leaders need to hold back their ideas when collaborating with their people.  A leader’s job is to define the problem that needs to be solved or the opportunity that lies ahead and then ask for help.  Leaders should encourage open transparent idea sharing.  Once people share ideas a leader should provide feedback about the idea they would like to pursue.  Specifically a leader should share the positive aspects of the idea and then share the aspects of the idea that are disadvantages. Once a leader is finished their next responsibility is to ask their people for ways to alter the idea in order to keep the positives and reduce or remove the negatives.  By approaching innovation and problem solving in this manner a leader can create collaboration and strengthen their team’s analytical and creativity skills.

If after following this process you still have not made progress then you as the leader can share your ideas.  However it is best if you build off of your team’s ideas.  The key is to gain real buy-in from your people.  It is better to move forward with an average idea that has full support and proper execution rather than a great idea with little support and haphazard execution.

In the end each of us as leaders must ask ourselves…

Would we rather be right or get something done?

I am Innovative:  Test One

I am Innovative: Test Three

Brad Federman Interviewed by Business Interviews

“In terms of a unique tool or technique used to help create a more sensitive or respective workplace environment nothing beats one-on-one connections and conversations.”

Brad Federman

Brad Federman
F&H Solutions Group
COO

F&H Solutions Group (FHSG) is a national consulting firm specializing in human resources and labor relations matters. Their HR consultants have unmatched expertise and experience in working with all types and sizes of organizations in different industries in both the private and public sectors.

FHSG provides solutions for a better workplace. Clients value their ability to develop strategies that have a positive impact on their organization and save them time and money.

F & H Solutions Group

BusinessInterviews.com: What are some trends in the human resources industry that you’re excited about?

Brad: I’m excited about several trends in the Human Resource industry. One of the first things I find exciting are the millennials. We have such great diversity in terms of generational differences in the workplace. It has opportunity to cause a lot of conflict, yet it also has an opportunity to create change. We have so many tools out there that promote networking and connections that are no longer hierarchical and yet we live in organizations that make it difficult to utilize those platforms in a productive manner because they are focused on hierarchy and outdated policies. When organizations catch up to where society is you have moments when things really work, where people truly connect at a unique level and a great deal of innovation occurs. I think this next generation is going to drive that, they are going to make that happen. They believe in workplace balance, being treated as an adult, jumping in and participating on the frontend. They want to put their imprint on what they create which means that our workplace needs to begin to represent that in the way that we establish our structures, our policies and procedures, etc.

The second trend I really am excited about is globalization. While that trend has being going on for a long time, what’s unique and different is that it is continuing to infiltrate every aspect of business. It doesn’t matter whether you work for a large company such as Microsoft, or you work for a small mom and pop shop, at some point the concept of diversity, globalization and dealing with different cultures is going to impact your business. I know small firms with one or two people in them that work across the globe and respond to clients of different backgrounds and nationalities. This presents a real challenge for a lot of miscommunication, etc. However, what is exciting is that people are getting better at understanding differences, embracing differences, learning about different cultures. We are becoming more mature in the way we view people around the globe.

The last trend is technology in HR. Now, I am not excited about the technology per se, I am excited about what possibilities it presents. You see, the history of HR is it’s an outgrowth of the legal profession so it’s been focused on risks and compliance. The truth is that in today’s world with everything becoming more and more transparent due to technology and because of the type of worker in place it is imperative that HR is focused more on building a strong culture and relationships that drive business success and performance. Focusing on risks and compliance doesn’t allow HR to do that. The idea of risks and compliance are going to go away would be foolish and unrealistic. However, with the amount of technology that is coming into play and the ability to outsource so many of these compliance functions to organizations that specialize in these areas allows HR an opportunity to shed what does not add value to the company and focus their activities on what does. That is exciting.

BusinessInterviews.com: Can you provide an example of a unique tool or technique that you’ve used to help encourage a more sensitive, respectful workplace environment?

Brad: In terms of a unique tool or technique used to help create a more sensitive or respective workplace environment nothing beats one-on-one connections and conversations. People are always more respectful and sensitive to those they understand, that they know personally. They are also more respectful and sensitive to those that they really listen to. So one activity that we do to encourage this kind of situation is called “rant and rave.” We have them stick two flipcharts up in the workplace for their team. One is rant, “What makes you rant about this place?” “What drives you crazy on a day to day basis?” And the other one is rave. “What makes you want to cheer?” “What makes you excited about working here?” And the leader gives people time to write things upon on those flip charts privately and when they are finished we encourage the leader of that team to have a conversation with their team about what is on those two flipcharts. The conversation is centered on two things (1) how do we remove, eliminate or reduce the things that drive us crazy, that make us rant; and (2) how do we increase or keep the things that make us rave, that we love? The wording is key because it is not how can I as the leader do it, it is how can “we” as a “team” do it? This should not be about the leader it should be about the group.

The second technique is that we create interviews for leaders to foster interesting conversations with their employees such as specific questions that we know will generate a conversation centered on personal things. In working with a major retailer, we had them take two or three questions that we supplied them and asked them to incorporate these questions into conversations with their people. They were shocked at what they found out. They learned about hardships and about the fact that many of their people are struggling financially. They realized that some of the things that they did as a leadership team actually caused their people to be frustrated or disengaged even though they had good intent. When they had this new information about their employees they were able to respond in kind and change the way people viewed them in the workplace. Because of this knowledge changes were made to make the workplace more respect oriented and fun. Ultimately it was all because they understood who their employees were and what they were going through.

BusinessInterviews.com: What are some common obstacles you see top-level managers encountering and how can they be avoided?

Brad: Top level managers are encountering a lot of obstacles in their daily work. One of the biggest obstacles that people face is their pace of work. Since technology follows us wherever we go managers struggle to be more efficient and one way is to multi-task. Unfortunately, when we try to get more done more efficiently the quality of our work and ability to problem solve goes down because we need space and time to really reflect. Also, when we multi-task we know that things actually take longer, the quality of our work drops and we wind up sending a message to the people around us that they are not valued because doing things like answering emails while having conversations. Leaders who do a great job of handling this issue do it by knowing what to say “no” to. They do that to free up time and space to tackle complex challenges and problems. Problems that need buy in from different stake holders. The ability to say “no” to different things is what gives you an opportunity to truly say “yes” and commit to others.

The second obstacle that top level mangers encounter is forgetting what it is like to be an employee, a worker on the line, or in an entry level position in today’s work world. They don’t know their employee’s concerns and don’t realize that employees struggle just to make their rent or pay the gas to get to work. They become further removed from their employees by only hanging out with other leaders, creating separate dining rooms, separate bathrooms, putting themselves on separate floors and creating environments where they sit up high and watch over the staff. This creates barriers between themselves and the people with who they work. When those barriers exist even with the best intent we take actions that cause people to disengage and promote significant distance between us and those with who we work. The best way we can avoid making this mistake is reducing those barriers by promoting cross-pollination between different levels of people so people can talk openly and freely and encourage people to build connections with each other, not just professional connections, but to get to know each other personally. The client I referenced earlier, where we had them ask two or three questions of each employee is a good example. One of the “aha’s” they had was they had a lot of people who were struggling monetarily in their company. They had made a decision in some of the charity work they were doing to stop crediting people with giving their time and asking people just to give money. Some of the people they were asking to give money to a food bank were actually spending their time at the food bank because they needed food. The idea that their manager asked them to give money to the very same food bank that they have to go to so they can eat was emotionally distressing. When these leaders realized what they were doing to their people they had a very different perspective about their charitable efforts in the office. They had a very different perspective about the reaction employees had to the charitable efforts in their office and they would never had a sense of humility and a sense of empathy towards their employees if they had never asked such questions.

BusinessInterviews.com: Do you ever find that time-management is over looked as an important component to building a strong leadership foundation?

Brad: I think time management is actually not only over looked, I think it is misunderstood. There are some things you can tack with basic time management such as keeping meetings short, putting some rules in place not to waste time, but time management is a subset of something bigger which I would call choice management. Every day we walk into work and we make choices. Where will we spend or not spend our time and how will we spend our time? I believe it is about choice management not time management. People look at time management as a date book, as scheduling in Outlook and it really is about priorities. The way we spend our time is a reflection of our priorities. Those people that struggle with time management are really struggling with priorities. Being a leader means understanding what has the most impact and then spending time and resources on those impactful activities. That’s our core effort. Anything else either needs to be outsourced or removed, or managed efficiently using a system. The tasks that deserve our time, our efforts, that are truly core and important, those are our priorities and that is where our time and energy should be spent.

BusinessInterviews.com: What advice would you pass onto a manager who has been experiencing a long-term, high volume of staff absences?

Brad: The advice that I would give to a manager that is experiencing long-term, high volume of staff absences is to first look at them self and ask them self, what am I doing or not doing that is inherently contributing to the absences? Your team is a reflection of you. We create a shadow that we cast on our departments, our groups, our teams, based on our own behavior. Second they should look at how they are recruiting, hiring, and on-boarding new employees. Are they hiring for job and culture fit, not just skill set? People need to be good, but they also need to feel good (about what they are doing).

BusinessInterviews.com: Can you share with our readers why this is such an exciting time to be working for F&H Solutions Group?

Brad: When you ask me why it is such an exciting time to work at F&H Solutions Group, the reason has a lot to do with the trends in the human resource industry going on now. The complexity, challenges, excitement of the change that is happening in our organizations, and in the HR industry as a whole, makes working here fun. We are on the preface of significant shift in the way we operate, the way we think about human behavior and the way we interact with organizations. To me this is an thrilling moment in time and because the transformation in the workplace is creating some stimulating projects and a lot of growth. After all we like to learn and be challenge ourselves.

F&H Solutions Group is a creative, innovative organization that is reflecting today’s organizational needs. I would much rather work for this firm because a lot of firms have not moved forward and are basically are stuck in the 80’s and 90’s workplace and mindset.