Customer engagement and service are vital to the life of many companies, but we as customers experience great customer service rarely. Typically, we get explanations, excuses, policy statements and questioned. It is almost as if organizations do not want to help you or see you as guilty before even finding out the facts. I came across this video that exemplifies what it is like to be a customer. It is cute, but accurate in too many ways. You will laugh when you recognize your own experience.