We spend so much time and money on management training and still we struggle to maintain the engagement levels of our employees. In fact, some organizations report declines in their engagement levels after working on them for 3-5 years. Why is that the case? One reason might be that we focus way too much on the manager. Actually it is because we focus way too little on the individual.
Another Fine Mess I Can’t Get Out Of!
In a recent study completed by http://www.workworries.com/ 62% of the respondents reported co-workers cause them more stress than their bosses. Clearly we have challenges in our professional ranks. What is even more worrisome is that these findings have been followed up with another related question.
“How would you rate your ability to protect yourself from a difficult person at work?”
Sadly the findings thus far illustrate that 60% of our workforce feels ill equipped to handle this challenge.
What has your organization done to help employees learn to deal with stressful situations, difficult people, and conflict?
Here are some quick suggestions:
- Provide conflict resolution training to your employees
- Take the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Provide stress relief classes
- Practice improvisational skills in difficult circumstances
- Offer a listening and asserting program
- Supply coaching for those in need of these skills
- Give a recommended reading list to your employees on these topics
- Work on accountability and ownership issues
- Use experiential learning to overcome fears
- Create a workplace rule to leave the ego at the door!
What suggestions do you have?